Frequently Asked Questions

We ship from our Dubai warehouse. Standard UAE delivery takes 3–5 business days. You will receive a shipping confirmation email with a tracking link once your order is dispatched.

Yes — free shipping on all orders across the UAE, including Dubai, Abu Dhabi, Sharjah, and all seven Emirates.

Yes. Your shipping confirmation email contains a direct tracking link. You can also visit our Track Your Order page and enter your order number, or log into your account at skinovia.ae/account.

Currently we deliver within the UAE only. Sign up to our newsletter to be notified when GCC shipping launches.

Our devices use four cosmetic-grade technologies: LED therapy (red and infrared light), microcurrent, EMS (electrical muscle stimulation), and cryotherapy. Each targets a different layer of skin. Visit our Technology page for full details.

Yes. All devices are cosmetic-grade tools designed for at-home personal use. They are not medical devices.

Important: Individuals with pacemakers, implanted electrical devices, pregnancy, active skin infections, or epilepsy should consult a healthcare professional before using electrical beauty devices.

Most customers notice initial changes in skin texture and tone within 2–4 weeks of consistent use. Visible lifting and firming effects are typically evident at 4–8 weeks. Individual results vary. Visit our Results page for more information.

We recommend 3–5 sessions per week for best results. Full usage guidance is included with each product. For personalized recommendations, contact our support team.

Yes. Our devices are designed to complement each other as part of a complete skin ritual. The recommended sequence is: cleanse → LED therapy → microcurrent/EMS → cryotherapy. Full routine guidance is included in the product documentation.

We offer a 30-day return guarantee. If you are not satisfied, contact us within 30 days of delivery. Items must be unused, in their original condition, and in original packaging.

Email support@skinovia.ae with your order number and reason for return. Our team will respond within 2 business days with return instructions and the return address.

Refunds are processed within 5–10 business days of receiving the returned item, issued to the original payment method. Original shipping fees are non-refundable unless the return is due to our error.

We accept Visa, Mastercard, Apple Pay, and other methods shown at checkout. All payments are processed securely by our UAE-licensed payment provider.

Yes. All prices on skinovia.ae are displayed in UAE Dirhams (AED) and include 5% VAT as required by the UAE Federal Tax Authority (FTA). No hidden fees are added at checkout.